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Voice AI scheduling for skilled nursing and post-acute care

Every referral gets a timely call. Every family gets a clear next step.

When a hospital refers a patient to your facility, NextBed's automated assistant calls the family, explains why it's calling, and books a meeting with your intake director. Your intake team takes over whenever a person is needed.

Book a demo See how it works
  • Says it's automated, up front
  • A person on request
Illustration: a family member takes a call at the kitchen table An adult daughter holds a phone to her ear while her father sits beside her with a mug of tea. A calendar hangs on the wall. Illustrative

Family meeting booked

Confirmed by family

2:30 PM with your intake director

The intake gap

Getting the referral is the easy part. Reaching the family is where things stall.

The window is short

Discharge plans move quickly. A family that hasn't heard from your facility may make its decision without you.

Referrals arrive at all hours

Packets land by fax and email while your team is on the floor, in meetings or off shift. Each one needs reading before anyone can act on it.

Families are hard to reach

The family contact is often juggling work and a parent's hospital stay. Missed calls turn into voicemail, and voicemail turns into phone tag.

How it works

The next conversation, scheduled.

From the referral packet to a meeting on your intake director's calendar, with no extra work for your team.

  1. Forward your referrals

    Point your referral fax or inbox at NextBed. Hospitals keep sending referrals the way they do today.

  2. NextBed reads the packet

    It pulls out the patient, the care needed, the timing and the family contact. Anything unclear goes to a person for review before a call is placed.

  3. The assistant calls the family

    It says it's automated, confirms it has the right person, explains the referral and offers times to meet.

  4. A meeting lands on your calendar

    The family picks a time with your intake director. Your intake manager gets a confirmation.

How the assistant talks to families

The assistant handles scheduling. People handle everything else.

Families hear from your facility at a stressful time. The assistant is designed to be clear, brief and easy to stop.

Illustrative example NextBed assistant (automated)

Hi, I'm an automated assistant calling for Harrowgate Post-Acute Care. Is this Noor Haddad?

Noor

Yes, this is Noor.

NextBed assistant (automated)

The care team at Pell Valley Medical Center shared a referral for your father with Harrowgate. Can I set up a time for you to talk with their intake director?

  • Says it's automated at the start. It names the facility it is calling for and never presents itself as a person.

  • Confirms who it is speaking with. It checks it has reached the named family contact before discussing the referral.

  • Stops when asked. A family can say no, or ask not to be called again, at any point.

  • Stays on scheduling. Clinical, financial and personal questions go to your team.

  • A person on request. Families can ask for someone from your team at any time, live or by callback.

What your team sees

One view of every referral, from received to booked.

See where each referral stands, which ones need a person to look at them, and which families are already on the calendar.

Referrals · Harrowgate Post-Acute CareIllustrative example
ReceivedPatientCare neededStatusNext
Mon 8:12 AMM. R.Short-term rehabBookedThu 14, 2:30 PM with intake director
Mon 9:47 AMD. K.Skilled nursingCalling familyCallback requested after 5:00 PM
Mon 10:05 AMA. S.Short-term rehabNeeds reviewFamily phone number unclear on page 3
Mon 10:31 AMJ. T.Long-term careReceivedReading packet

Who it's for

Built for the people on both ends of a referral.

Illustration: an intake director reviews a booked meeting An intake director sits at a desk in front of a laptop showing a calendar with a newly booked family meeting.

Intake and admissions teams

Your intake director's calendar, filled with families who said yes to a meeting.

NextBed makes the first call to every referred family and books the meeting. Your intake director walks in with the referral already read and the family expecting the conversation.

Illustration: a hospital case manager sends a referral A hospital case manager holding a tablet sends a referral, shown as an envelope traveling toward a facility building.

Hospital case managers

Keep sending referrals the way you do today.

Nothing to install and nothing new to learn. Families get a prompt, respectful call from the facility, with a clear way to set a time to meet.

Book a demo

See a referral become a booked family meeting.

Tell us about your facility and how referrals reach you today. We'll walk you through NextBed with an example referral.

We'll reply by email to set up a time.

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